Tech Support Contact Info

Tel. (Toll-Free):888-552-9823
Tel. (Direct):225-752-2867
Hours: 7:30 am – 7:00 pm CST, Monday through Friday
Mailing Address:Cyrious Software, Inc.
9432 Common St. Suite A
Baton Rouge, LA 70809

Customer Resources

Connect Now
Report A Bug
Purchase Tech Support
Published 11/16/2015
CyrTools-News for Control Users
In this issue:
  • IT, Consulting & Supplemental Support Services Agreement
• Webinar - Fine Tune Your Pricing
• Quick Tip - Avoid possible slowness with the "Balanced" Windows Power Plan

IT, Consulting & Supplemental Support

An IT, Consulting Services and Supplement Support (ITCSSS) agreement eliminates the need to sign an estimate and purchase hours each time you request these types of services. A few examples are highlighted below. Full details are located here: Terms & Conditions


How it Works

    1. Sign the agreement and keep a valid credit card on file with us.
2. Cyrious can provide a verbal estimate of the time involved in a particular project.
3. All services are billed at an hourly rate based on the time actually spent working on the task.
4. Your credit card will be charged monthly for time used during that month.


IT Services Examples

  IT Services involves work with hardware, networks, and software not written by Cyrious.

• Moving Cyrious to a new server
• Installing, diagnosing problems with, or maintaining 3rd party software such as Microsoft Office, antivirus programs, etc.


Consulting Services Examples

  Consulting Services involves work tailoring the software to your particular business, or helping you and your staff set up and use the software effectively.

• One-on-One training, both remote and onsite
• Creating and modifying Crystal, SQL and Word reports


Supplemental Services Examples

  Supplemental support services cover technical support when it is not covered by Standard Support.

• Standard support for customers not on a support contract
• Standard support during hours when support is not offered


Interested? Contact the Team

    Email:     Phone: 225-752-2867 (Option 2)

Fine Tune Your Pricing - We Will Help You

The Consulting Team is here to help you do more with Control. If you would like to update some of your pricing or product layouts, they can help!


Ways to Fine Tune Your Pricing:

    • Use modifiers to add additional charges & information to a pricing form
• Apply discounts based on high volume of square footage or quantity
• Use Pricing Levels and Promotions to adjust prices higher or lower
• Modify what your customer sees on an estimate
and more!


Pricing Overview Webinar

    • This week, we are highlighting Pricing in place of the regularly scheduled Consulting Webinar
• Join us on Wednesday, November 18th at 1pm CST
    Next Webinar Topic: Pricing

Join the Session

    Call:   +1 (312) 757-3121. The access code is: 994-607-149
    Save this event to your calendar!
Add to Outlook Calendar Add to Google Calendar
  Here's a peek at the upcoming webinar schedule:
    • December 16 - Dashboards
• January 20 - Shipping
• February 17 - Sales & Marketing

Did you miss last month's webinar on Macros? Watch the recording!

    • View entire list of recordings and upcoming topics here: Webinar Recordings
• You can call view a full list of training webinars on the "Basic Training" tab listed under Training of the customer website. Note: you must be logged in to access the full video library.

Helpful How-To & Tips


Choosing the right Windows Power Plan (To avoid slowness!)

  Did you know ... new versions of Windows ship with a setting that cause them to run at least 40% slower most of the time? In order to be eco-friendly, Microsoft Windows now defaults to a power management mode called "Balanced".

• This sounds great, but unfortunately most of the power savings is achieved by intentionally slowing down the speed of the computer.
• Cyrious recommends, at least for the server computer, that this be set to High Performance. It will consume more power, but we feel the performance impact will more than offset the additional energy costs.
• This setting is found in the power management options in Control Panel. Consult your local IT staff for assistance in changing this option.



Choose a Windows Power Plan

Is the right person getting these emails?

Who else in your business should be kept up to date on Control releases, training opportunities and upcoming events? Let us know:


Include these people on updates


Or, reply to this email with their names & email addresses and we'll get them added.